Hi

My Mailserver 1.0.5.4  hangs from time to time. Trying to stop it does not work, it throws an exception:

************** Exception Text **************
System.InvalidOperationException: Cannot stop ArGoSoftMailServerNet service on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion
   --- End of inner exception stack trace ---
   at System.ServiceProcess.ServiceController.Stop()
   at MailServerUi.MailServerMainForm.stopButton_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///c:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
MailServerUi
    Assembly Version: 1.0.5.4
    Win32 Version: 1.0.5.4
    CodeBase: file:///C:/Program%20Files/ArGo%20Software%20Design/ArGoSoft%20Mail%20Server%20.NET/MailServerUi.exe
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.ServiceProcess
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.ServiceProcess/2.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
----------------------------------------
Argosoft.MailServer.Settings
    Assembly Version: 1.0.5.4
    Win32 Version: 1.0.5.4
    CodeBase: file:///C:/Program%20Files/ArGo%20Software%20Design/ArGoSoft%20Mail%20Server%20.NET/Argosoft.MailServer.Settings.DLL
----------------------------------------
Argosoft.MailServer.Data
    Assembly Version: 1.0.5.4
    Win32 Version: 1.0.5.4
    CodeBase: file:///C:/Program%20Files/ArGo%20Software%20Design/ArGoSoft%20Mail%20Server%20.NET/Argosoft.MailServer.Data.DLL
----------------------------------------
Argosoft.MailServer.Utils
    Assembly Version: 1.0.5.4
    Win32 Version: 1.0.5.4
    CodeBase: file:///C:/Program%20Files/ArGo%20Software%20Design/ArGoSoft%20Mail%20Server%20.NET/Argosoft.MailServer.Utils.DLL
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Transactions
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
System.EnterpriseServices
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
----------------------------------------
Argosoft.Delivery
    Assembly Version: 1.0.5.4
    Win32 Version: 1.0.5.4
    CodeBase: file:///C:/Program%20Files/ArGo%20Software%20Design/ArGoSoft%20Mail%20Server%20.NET/Argosoft.Delivery.DLL
----------------------------------------
mntvlnof
    Assembly Version: 1.0.5.4
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
AGMSService
    Assembly Version: 1.0.5.4
    Win32 Version: 1.0.5.4
    CodeBase: file:///C:/Program%20Files/ArGo%20Software%20Design/ArGoSoft%20Mail%20Server%20.NET/AGMSService.EXE
----------------------------------------

Does anyone what this could be?

What Operating System Are you running?

Windows Server 2003, Service Pack 2, .

An updated version has been posted by the developer, v1.0.5.5. Please try that and let us know if the issue still exists.

Thanks, I just installed the new version, let's see if it happnes again.

Regards, Thomas

Unfortunately the problem did not disappear with the new version. It hung already twice. I don't know where to look to solve this problem. There is nothing to see in the logs, it just stops working, the server appears to be running but it does nothing and if I try to stop it, I get the above message aftet a while. No event message, nothing.

Desperate, Thomas

Thomas,

I apologize for the delay in responding. I have forwarded your issue to the developer.

Can you check what do you have in your outbox when it happens again? Are there any messages in the outbox? If there are, how many, and what is their status?

Archie

Fortunately the problem has disappeared. It's now running several weeks without hanging.

If it happends again, then please provide the requesting informatin.

This is happening to me also.. Same os and version. Every few days the CPU spikes to 100 percent on the service and there is always something in the outbox.

Simple Method was already checked and there is always something in the outbox when this happens.

Can you see any pattern with these outbox messages? Possibly, it happens when server tries to deliver mail to some specific domain?

Also, can you disable logging of POP3 and IMAP commands from Options - Services, or use hourly logs from Options - Server Options - General? It could be a load issue, load, which is caused by writing to logs.

Today the argo service spiked to 100% cpu usage and the memory it was consuming jumped from its normal 200mg to about 600mg.  There was no mail in the outbox and I ran the outbox rebuild and it said it had one orphan file.  Maybe because I had to kill the service and restart it.  After the restart now the service still consumes 500mg of ram and is running 100% cpu usage. I am going to take it down here in a few and run some maintenance.  I'll let you know.

Bill

Hi Bill,

OK, please let us know.

Archie

Well, I had to kill the service and restart it.. I have not had a chance to run the maintenance yet.  However did go through all the options and  bound the mail server to the specific ip address that is outbound.  The second ip is for a vpn.  That was several days ago and it has not happened again. Its too soon to tell but I will keep you guys posted..

I wonder if the others that are having this problem have more than on network card or more than one ip on their server?

Bill

It seem that setting the "send mail using this ip" to the single ip solved my problem with the high cpu usage and some email hanging in the outbox. It's been 3 weeks and ever since I made that change i have had no hangs in the outbox. The only thing I can think of is that the mailserver decided to use the second ip to send a message and it would never go..