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Multiple copies being sent + smtp 451
Last Post 07 Dec 2008 11:47 AM by Steve Topilnycky. 7 Replies.
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gyroscopesUser is Offline
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Posts:20

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01 Dec 2008 05:02 PM  

I've got a problem with the mail server. It has been occuring in the last few versions ( at least ) of the .net mail server. On rare occasions multiple copies of the of a message will be sent.

Basically a mail client uses smtp to talk to the mail server. The server accepts the mail until something happens towards the end of the communication. The mail server states "Error: Error reading the string" in the log. And the client lists a 451 or even a 452.

The interesting thing is that the mail server sends the e-mail but the client (correctly) things the mail was never sent and hence keeps trying to send. Make sense?

So this gives me two questions

Why is the mail server producing "Error: Error reading the string"

And why is it giving a 451 or 452 response but still sending the mail.

Any suggestions?

gyroscopesUser is Offline
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01 Dec 2008 07:00 PM  
here is the details from the mail server log

[SMTP 004618 01-12-08 18:25:26] Received SMTP Connection from 193.110.88.156
[SMTP 004618 01-12-08 18:25:26] 220-mail.brightfusion.co.uk ArGoSoft Mail Server SMTP Module v.1.0.5.8 at Mon, 01 Dec 2008 18:25:26 GMT
[SMTP 004618 01-12-08 18:25:26] 220 Welcome to the Brightfusion mail server. no spam please.
[SMTP 004618 01-12-08 18:25:26] Trusted IP or host
[SMTP 004618 01-12-08 18:25:26] EHLO gyro
[SMTP 004618 01-12-08 18:25:26] 250-Welcome 193.110.88.156, nice to meet you...
[SMTP 004618 01-12-08 18:25:26] 250-AUTH=LOGIN
[SMTP 004618 01-12-08 18:25:26] 250-AUTH LOGIN
[SMTP 004618 01-12-08 18:25:26] 250-SIZE 20971520
[SMTP 004618 01-12-08 18:25:26] 250-ETRN
[SMTP 004618 01-12-08 18:25:26] 250 HELP
[SMTP 004618 01-12-08 18:25:26] MAIL FROM:
[SMTP 004618 01-12-08 18:25:26] 250 Sender "orders@gyroscope.com" OK...
[SMTP 004618 01-12-08 18:25:26] RCPT TO:
[SMTP 004618 01-12-08 18:25:26] 250 Recipient "test@msn.com" OK...
[SMTP 004618 01-12-08 18:25:26] DATA
[SMTP 004618 01-12-08 18:25:26] 354 Enter mail, end with "." on a line by itself


[SMTP 004618 01-12-08 18:26:29] Appended to delivery queue with id 28936
[SMTP 004618 01-12-08 18:26:29] 250 Message accepted for delivery
[SMTP 004618 01-12-08 18:26:29] SMTP Connection with 193.110.88.156 ended
[SMTP 004618 01-12-08 18:26:29] Error: Error reading the string
gyroscopesUser is Offline
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03 Dec 2008 06:23 PM  
Quick update. I've turned filtering off (after looking throught the forum) and this has NOT fixed the problem.
Steve TopilnyckyUser is Offline
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05 Dec 2008 01:09 PM  
The log you posted does not show any duplicate messages being processed. After the SMTP session there should be a DLVR section that shows the actual communication between your server and the recipient server.
- - - - - - -
Regards,
Steve Topilnycky
Top Cat Computing
http://www.topcatcomputing.com/
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05 Dec 2008 01:54 PM  
Thats just one SMTP session. There are many SMTP sessions. One for every e-mail sent.
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05 Dec 2008 03:14 PM  
What I was getting at is that the segment of the log posted, only shows the SMTP part of the transaction, there should be a corresponding DLVR (or LDLV -Local Delivery) segment in the log. If it was being twice, it should be logging it.

As to the Error: Error Reading String. I asked Archie about this. His response is below:

Basically, it is old connection reset by peer error... The server expects to receive QUIT command, but receives disconnect instead. The client which delivers mail does not behave "nicely", that's all.

- - - - - - -
Regards,
Steve Topilnycky
Top Cat Computing
http://www.topcatcomputing.com/
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07 Dec 2008 10:11 AM  
Hi Steve,

I contacted Archie. Basically its the SMTP client (Persits ASPemail) is fault not Argosoft Mailserver. For what ever reason the client is breaking away or not responding. It logs a 451 or 452 response in the clients log file. However Argosoft mailserver is not providing a 451 or 452. I thought it was and not listing in the logs.

And yes archie said "Error: Error Reading String." is basically what most logs would call a "connection reset" or "connection broken".

Interestingly Archie seems to know about the Persits ASPemail from previous problems. I've been
using it with the Pro and .net versions but only just noticed it the past month.

Time to remove Persits aspemail I think !
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07 Dec 2008 11:47 AM  
Why not contact Persits and let them know of the issue and get an updated component that does not behave in this way?
- - - - - - -
Regards,
Steve Topilnycky
Top Cat Computing
http://www.topcatcomputing.com/
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