DJAvery
Posts: 8
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ArGoNuke Recruit
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| 01-21-2007 12:45 PM |
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Help!
I can't seem to get any new messages into my mail server. I get the following error message whenever anyone tries to connect to leave new mail:
1/21/2007 9:03:39 AM - { 5} START SMTP 1/21/2007 9:03:39 AM - Requested SMTP connection from XX.XX.XX.XX [XX.XX.XX.XX], ID=5 1/21/2007 9:03:39 AM - ( 5) 220 ArGoSoft Mail Server Pro for WinNT/2000/XP, Version 1.8 (1.8.8.8) 1/21/2007 9:03:41 AM - ( 5) HELO 86-107-54-124.Asconet.ro 1/21/2007 9:03:41 AM - ( 5) 250 Welcome, XX.XX.XX.XX [XX.XX.XX.XX], pleased to meet you 1/21/2007 9:03:42 AM - ( 5) MAIL FROM:< xxx@xxx.net> 1/21/2007 9:03:42 AM - ( 5) 250 Sender " xxx@xxx.net" OK... 1/21/2007 9:03:43 AM - ( 5) RCPT TO:< xxx@xxx.org> 1/21/2007 9:03:43 AM - ( 5) 250 Recipient " xxx@xxx.org" OK... 1/21/2007 9:03:44 AM - ( 5) DATA 1/21/2007 9:03:44 AM - ( 5) Checking address xxx@xxx.net1/21/2007 9:03:44 AM - ( 5) Error: Access violation at address 00402482 in module 'mlsrvnt.exe'. Read of address FFFFFFFC
1/21/2007 9:03:44 AM - SMTP connection with XX.XX.XX.XX [XX.XX.XX.XX] ended. ID=5 1/21/2007 9:03:44 AM - { 5} END SMTP
Please help my find a solution to my problem!
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FredF
Posts: 6
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ArGoNuke Recruit
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| 01-21-2007 1:20 PM |
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Getting the same issue here and have been trying to fix it with no luck... it's been happening much more often now (a few times a week) and until a server reboot, argosoft pretty much dumps emails coming in. The worst part is that for forwarding accounts, these emails simply get lost and will never make the destination. A sample error code is:
Error: Access violation at address 004AD8D0 in module 'mlsrvnt.exe'. Read of address 00000000
Please. We can really use some help on this problem! |
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robin
Posts: 2289
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ArGoNuke Rear Admiral
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| 01-21-2007 6:24 PM |
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Try running maintenance as it seems as thought you have corruption.. If this does not work stop the service and unregister it within argo close the argo control panel and then reinstall the application
Robin |
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DJAvery
Posts: 8
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ArGoNuke Recruit
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| 01-21-2007 8:26 PM |
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| Did all of that. Have maintenance run automatically every night and just ran another maintenance run but no luck. Tried unregistering the program then uninstalled it, rebooted then reinstalled it but same errors. I'm at my wits end! |
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SteveT
Forum Administrator
Posts: 2594
Online:
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| 01-21-2007 8:39 PM |
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| Here is another issue that could possibly cause this. Do you have any AntiVirus applications running? If So, first temporarily disable this and try it. Same with any IDS or Firewall applications. |
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 Regards,
Steve Topilnycky
Top Cat Computing
http://www.topcatcomputing.com |
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robin
Posts: 2289
Online:
ArGoNuke Rear Admiral
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| 01-22-2007 12:28 AM |
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Did this just start happening out of the blue or maybe you did an update or installed something at the same time this started happening?? Take a look at your event logs to try and track this down.
Robin |
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DJAvery
Posts: 8
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ArGoNuke Recruit
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| 01-22-2007 1:04 AM |
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It did just start happening out of the blue. However, it goes away when I disable Address Verification in the "Anti Spam" menu or when I disable my Symantec Anti-virus. Not sure what is causing this but I don't want to run my server without virus protection so I have disabled the Address Verification for now.
Would still like to figure this one out so I can keep the Anti-virus and Address Verification running. |
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SteveT
Forum Administrator
Posts: 2594
Online:
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| 01-22-2007 6:33 AM |
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What version of Symantec AntiVirus are you using (Corp or Retail)?
What OS?
For SAV you want to exclude the following from scanning (the list below applies to the Corp Edition, but if using the Retail Edition, it should be similar):
Files:
.OUT
.TMP
Folders:
(These only apply is you are using the Server Side Solutions Server Extension Mail Filter)
C:\Program Files\Server Side Solutions\MailFilter\queue
C:\Program Files\Server Side Solutions\MailFilter\temp
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Regards,
Steve Topilnycky
Top Cat Computing
http://www.topcatcomputing.com |
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ArgoSA
Posts: 0
Online:
ArGoNuke Recruit
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| 01-22-2007 6:40 AM |
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| Most of the access violations seem to occur because of the caches. Turn them off if you haven't already done so. |
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FredF
Posts: 6
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ArGoNuke Recruit
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| 01-22-2007 8:52 AM |
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DJAvery, glad to hear you at least have the cause narrowed down! Good luck getting it completely worked out quickly!
Everyone else, thank you for the suggestions. I've done the following in the past couple of months and nothing has made these access violations stop:
- Have run maintenance multiple times and for a while even had it doing it daily at midnight.
- Have done a reinstall of the application
- Removed AntiVirus temporarily (made no difference)
- Unchecked Cache MX Data (under Advanced2 tab). Is there another cache option I'm missing somewhere since you mention caches (plural)?
So far nothing has made this problem go away and its erratic. Can be totally quiet for a week and then 3 times in a single day.
I appreciate any and all help with this. Thanks.
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DJAvery
Posts: 8
Online:
ArGoNuke Recruit
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| 01-22-2007 9:46 AM |
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I'm running SAV Corp version 10 on Windows 2000 Adv. Server. Have added the .out and .tmp extensions to the exclusion list. Am not running Mail Filter but am running Paranoid Spam Detector.
As for the caches, the only one I am aware of in ArgoSoft Mail is the MX cache. Have unchecked that now as well. Am I missing anything else and why did the configuration work when I first installed it but quits months later? |
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DJAvery
Posts: 8
Online:
ArGoNuke Recruit
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| 01-22-2007 9:50 AM |
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BTW....I'm now getting the following:
Error processing "Paranoid" spam detector: Catastrophic failure
Now what? |
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DJAvery
Posts: 8
Online:
ArGoNuke Recruit
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| 01-22-2007 10:28 AM |
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| Just noticed.... back to the Access Violation errors when I enabled the "Address Verification" back to the Anti Spam menu. |
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ArgoSA
Posts: 0
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ArGoNuke Recruit
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| 01-22-2007 11:08 AM |
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| Givan as how those options are pretty pointless these days, I'd leave it disabled. |
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rory
Posts: 1
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ArGoNuke Recruit
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| 02-12-2008 4:39 AM |
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Just a note to any others getting this.
We had a server displaying these symptoms today and it turned out it had a corrupted lockout.cds (the file was 220k of nulls).
Disabling the lockout manager got the server going and identified the broken component.
Then we restored an old copy of the file from a backup and compacted it to remove the old entries and it seems to be working happily (other than that I still need to work out why the machine threw a bugcheck and rebooted)
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SteveT
Forum Administrator
Posts: 2594
Online:
ArGoNuke Admiral
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| 02-12-2008 7:23 AM |
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Rory,
Thanks for sharing with the forum. From time to time, the *.CDS files can become corrupt. To correct this, delete all the *.CDS files, then run maintenance. That should do the trick. |
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Regards,
Steve Topilnycky
Top Cat Computing
http://www.topcatcomputing.com |
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cfneumann
Posts: 2
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ArGoNuke Recruit
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| 03-06-2008 6:25 PM |
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Posted By n/a on 01-22-2007 11:08 AM
Givan as how those options are pretty pointless these days, I'd leave it disabled.
The problem is that this used to be fine until the last update.
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stjack2
Posts: 1
Online:
ArGoNuke Recruit
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| 04-18-2008 2:15 PM |
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Thanks so much. I had a power outage last night, since my server came back up I was getting: Requested SMTP connection from 209.225.55.151 .225.55.151], ID=7
( 7) Error: Access violation at address 00402472 in module 'mlsrvnt.exe'. Read of address FFFFFFFC
SMTP connection with 209.225.55.151 .225.55.151] ended. ID=7
{ 7} END SMTP
Everytime I checked, sent email or even tried to access webmail! I found and deleted the lockout.cds file started the service back up and all is well!
Thanks,
Steve
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