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Subject: User details/email changes randomly
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keffa

Posts: 4
Online: User is Offline
ArGoNuke Recruit
ArGoNuke Recruit
12-28-2006 5:55 AM  

I can't quite figure this out. Has anyone ever encountered a problem whereby people using the webmail send emails that randomly appear to come from a totally different user on the system?

For example, abc@domain.com sends an email but it appears to come from xyz@domain.com instead! Also, when entering the settings, user abc@domain.com sees xyz@domain.com users settings.

This happens randomly, sometimes it will happen, sometimes it wont and the user that gets substituted changes randomly.

I'm aware that a proxy can cause this but the people in question aren't using a proxy. Any tips or pointers would be greatly appreciated.
kylepmanuel

Posts: 156
Online: User is Offline
ArGoNuke Lt. JG
ArGoNuke Lt. JG
12-28-2006 3:07 PM  
I can only try troubleshooting.
Is this only happening to 1 user? 1 domain? inside 1 network?
IE6, IE7, FF, or all?
Single webtemplate for all domains or custom for this domain?
AMS Version?
Any server extensions? Versions?

We'll work from there to try to figure it out.
Computing`s worst enemy......a user http://www.mbrostech.com
kylepmanuel

Posts: 156
Online: User is Offline
ArGoNuke Lt. JG
ArGoNuke Lt. JG
12-28-2006 3:07 PM  
I can only try troubleshooting.
Is this only happening to 1 user? 1 domain? inside 1 network?
IE6, IE7, FF, or all?
Single webtemplate for all domains or custom for this domain?
AMS Version?
Any server extensions? Versions?

We'll work from there to try to figure it out.
Computing`s worst enemy......a user http://www.mbrostech.com
robin

Posts: 2289
Online: User is Offline
ArGoNuke Rear Admiral
ArGoNuke Rear Admiral
12-29-2006 4:56 AM  
Can you advise if you are using any filters or extensions?? if so try disabling these and see if teh issue still appears in "virgin Argo" mode..

Also please advise on what version of Argo you are using??

For incidents where the emails are getting misdirected please check your argo logs for this event and post a sample here so we can better diagnose this issue


Robin
RemyV
Forum Moderator

Posts: 232
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ArGoNuke Lt. JG
ArGoNuke Lt. JG
12-29-2006 11:19 AM  
Are these users both using the same pc? Perhaps the IE sessions aren't closing? As this is a webmail problem it sounds like user abc may not have closed out the browser before user xyz logged in?
keffa

Posts: 4
Online: User is Offline
ArGoNuke Recruit
ArGoNuke Recruit
12-30-2006 9:28 AM  
To respond to the people who have posted so far...

1. The users are all on different PC's but they are using the same ISP/network.

2. No proxy is involved.

3. The browser in question is IE6 on Windows NT.

4. The users that are affected are only users of webmail and the only usernames that get substituted are other users of webmail.

5. I dont believe it is a fault of the server directly but some fault within either the method that webmail works that's getting itself confused, however I can't be sure.

Thankyou for your help so far.
keffa

Posts: 4
Online: User is Offline
ArGoNuke Recruit
ArGoNuke Recruit
12-30-2006 9:31 AM  
Sorry forgot to add...

Version is 1.8.8.8 and there are no server extensions or anything like that. Just plain server.

I don't have access to the logs as yet but will do so next week and will have a look to see if they provide any more useful info and post if applicable.
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Mail Server v1.0.5.9

Mail Server

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